Frequently Asked Questions

You can easily change your chat user name by going to your user setting page here ». Simply change the display name and click save. You will need to refresh the room page you were connected to in order for the new chat name to take effect.

Make sure to click the play button on the streaming video player. Some players are blocked from auto-playing the stream when the page loads.

Make sure that the video player is not on mute by clicking the sound icon on the video player. Also try to refresh the page in case the player might have some issues and just needs to be reloaded. Lastly, make sure this is a section where the host is talking. While trading, it is possible the host will have moments where they are not talking.

The usernames that are indicated by a star and a different color username are chat room moderators.

If you forgot your password, then you can go to this link to change your password:

You can also reach this page by clicking “Forgot Password” under where you enter your login information.

From there, enter the email address associated with your account. You will then choose between two options: EMAIL ME and SEND SECURE LOGIN LINK. Choose the EMAIL ME option. 

EMAIL ME: You’ll receive an email to the address provided titled “Forgot Password”. It will contain a link to reset your password.

*If “Error occurred” appears in red when choosing your new password, that means our system does not recognize an account with the email address provided. If you need further assistance, please contact our customer service team.

For additional help please see our support options, here.

When you follow the Money Morning LIVE calendar, all of the scheduled events will appear on your own calendar. When the calendar owner creates new events, they'll automatically appear on your calendar. It's like magic! To achieve this, follow the steps outlined below:

  1. Navigate to

  2. Select "Follow calendar"

  3. Fill out your name and email address, then click continue

  4. Click "Add to Calendar"

  5. Select your preferred calendar from the dropdown (Apple, Google online, Office 365 online, Outlook, online, or Yahoo online)

If you'd like to add individual events to your calendar, simply click on the name of the event you'd like to follow beneath "Upcoming events." You'll be redirected to an AddEvent page where you'll want to select "Add to Calendar" then choose your preferred calendar from the dropdown (Apple, Google online, Office 365 online, Outlook, online, or Yahoo online).

That's easy! Simply navigate to or select WATCHLISTS from the navigation bar at the top of your screen to view and bookmark your favorite experts' watchlists.

If you navigate to or select TOOLKIT in the navigation bar at the top of your screen, you'll be taken to a page of Money Morning LIVE Resources. These are short training clips, normally taken from live sessions, that touch on important trading and investing topics such as implied volatility, OTC stocks, in-the-money options, and more. If there's a topic you'd like to see covered but can't seem to find, feel free to send your suggestion via our Contact Form at 

Sometimes you aren't able to attend a live session - life happens. And sometimes, in the excitement of it all, our experts move too fast. If you miss a pick, don't fret! We archive all picks under the DAILY PICKS tab, found here: 

In short: we're a new kind of financial broadcast.

To find out more, visit our About page: 

Our customer service team is available Monday through Friday from 9am to 5 pm EST. By phone, they can be reached at 888-384-8339. If you'd prefer to send an email, please fill out our contact form at

Also, feel free to make use of our virtual assistant via the chatbot! It can be found in the bottom lefthand corner of any of our pages that don't host live sessions.

Olivia Voznenko, Garrett Baldwin, Mark Sebastian, and more! Our team has been hand-picked to deliver you real, actionable info - and proximity you won't get anywhere else. Our experts have decades-worth of insider knowledge, You can learn even more about them here: 

Money Morning LIVE replays can be found here:

And Nick Black's replays can be found here:

These only makeup a portion of the daily live trading sessions, so be sure to attend live when you can!

If you're in need of support or have a question during a live session you can message one of the chat moderators privately.

To begin, click on one of their messages then choose the Send Private Message option. It looks like this:

You'll be taken into a private chat room with them. Send messages by typing in the Write A Message field and pressing Enter or the green arrow to the right.

When you're finished the conversation, press back to be taken back to the chat room you came from

Or choose the End Conversation option.

You can also choose the Messages option to be taken to a list of all of your private messages.

If you have further questions, please don't hesitate to reach out to our customer service department at 888-384-8339, Monday-Friday, 8am-5pm EST.

This icon is your badge! Your badge indicates what type of user you are.

Viewers who only input a display name in order to participate in the chat are considered guests. Guests don't have badges and can't use emojis or GIFs.

Viewers who submitted their email address, chose a display name, and setup a password are registered users. Registered users have a gray ribbon badge and cannot use GIFs.

Anyone who has at least one paid Money Map Press product is a member. Members have a yellow ribbon badge and access to additional rooms depending on their memberships.

Moderators, who enfore our community guidelines and provide additional support, have red fire badges. If you have a question during a livestream, feel free to privately message them. See our "How do I privately message a chat moderator?" FAQ for more information on this process. You can also message one of our administrators, who are denoted by green shield badges.


Step one is to make sure you are using the correct email address when you log into your account. If the site doesn't recognize your information, the room for your paid product will not be visible. Double-check the email address you enter. 

If you just placed an order and your membership room is not allowing you access, please do the following: First make sure you are logged in, next, click on the tab labeled rooms, after you go to the rooms page, please click on the button labeled SYNC ACCOUNT and this will sync together your new purchase to your room.

If you are still having issues, drop a message in chat for a moderator or representative and our team will contact you to resolve the matter!